Refund Policy

At T10 Tennis Ball Cricket Championship – Odisha Chapter, we strive to provide the best experience for our participants, sponsors, and visitors. This Refund Policy outlines the circumstances under which we offer refunds and how refund requests are processed. Please read it carefully before making any purchases or payments.

1. General Refund Policy

  • Event Tickets and Registrations: Refunds for event tickets or registrations are subject to the terms and conditions set forth by the event organizers. If a refund is applicable, it will be processed based on the rules communicated at the time of purchase or registration.
  • Merchandise: We aim to provide high-quality merchandise. If there is a problem with your purchase (e.g., defective or damaged items), you may be eligible for a refund or replacement, subject to the terms and conditions.

2. Refund Eligibility

Refunds will be considered under the following circumstances:
  • Event Cancellations: If the event is canceled by the organizers, full refunds will be provided for ticket purchases or registration fees.
  • Defective or Damaged Goods: If merchandise or products purchased from our website are defective or damaged, we will offer a refund or replacement upon review.
  • Other Refund Requests: Refunds for other requests will be considered on a case-by-case basis, subject to the nature of the request.

3. Sponsorship Refund Policy

  • Sponsorship Cancellation: If a sponsorship agreement is canceled by the T10 Tennis Ball Cricket Championship - Odisha Chapter, the sponsor will receive a full refund of any amounts paid. This will only apply in cases where the event is canceled or significantly altered.
  • Sponsorship Withdrawal by Sponsor: If a sponsor wishes to withdraw from the event after confirming their participation, no refund will be provided. In exceptional cases, such as unforeseen circumstances, a partial refund may be offered at the discretion of the event organizers.
  • Sponsorship Modifications: If a sponsor wishes to modify their sponsorship package, the organizers will work with the sponsor to adjust the terms. Any refund due to changes in the sponsorship package will be handled on a case-by-case basis.

4. Refund Request Process

We may use third-party services (e.g., Google Analytics) to analyze website traffic and improve our offerings. These third parties may collect data according to their privacy policies.
  • Order number or ticket number (for tickets/registrations)
  • Sponsorship contract number (for sponsorship refunds)
  • Description of the issue (e.g., event cancellation, defective merchandise, sponsorship cancellation)
  • Proof of purchase (receipt or order confirmation)
All refund requests will be reviewed, and the outcome will be communicated within [X] days of receipt.

5. Non-Refundable Items

The following items are non-refundable:
  • Event Participation Fees: In certain circumstances, event participation fees may not be refundable. This will be outlined in the terms at the time of registration.
  • Personalized Products: Products that have been customized or personalized for you (e.g., custom merchandise) are not eligible for a refund unless defective or damaged.
  • Sponsorship Commitments: Once sponsorship agreements are signed and payments are made, these amounts are typically non-refundable, except under the conditions mentioned above.

6. Processing Time for Refunds

Once a refund request is approved, the refund will be processed using the same method as the original payment, unless otherwise agreed upon. The time it takes to receive your refund will depend on the payment method used:
  • Credit/Debit Cards: 5-10 business days
  • Bank Transfers: 7-15 business days
  • Other Payment Methods: The time frame may vary based on the payment service provider.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@t10tbcai.com Phone: +91-9040964400 / 9861346171